REFUND POLICY
Thank you for choosing Alchemy of Earth & Skin. We take pride in the quality of our services and products, and we want to ensure you are satisfied. Please read our policy regarding refunds and returns below.
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Service Refunds:
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Due to the nature of our services, we do not offer refunds on completed services. If you have any concerns or complaints, please email our customer service team at sherrie@aoeas.com.au, including your order number and a detailed description of the issue.
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Non-Returnable Services:
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Change of mind
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Label Compliance Documentation
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Claim Compliance
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Formulation Review and Correction
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Custom Formulation Development (both Non-Cosmeceutical and Cosmeceutical)
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Cancellation Policy:
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A 35% labour and time fee (excluding payment provider fees) will apply for services cancelled within 14 calendar days after payment has been made due to a change of mind.
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A 50% labour and time fee (excluding payment provider fees) will apply for services cancelled after 20 calendar days following payment due to a change of mind.
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Pre-made formulations are FINAL and cannot be returned.
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If there is a breach of our development or confidentiality agreement by the consumer, Alchemy of Earth & Skin reserves the right to terminate services immediately. A refund will be issued minus a 45% service fee (excluding payment provider fees).
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If dissatisfaction is expressed after the service has been finalised and was not communicated before finalisation, Alchemy of Earth & Skin reserves the right to refuse a refund.
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Questions?
If you have any questions or need further clarification regarding our return policy, please contact us at:
sherrie@aoeas.com.au